Privacy Policy
Effective date: 25 July 2025
Last updated: 25 July 2025
Sensitive data (e.g., health information) is processed only as instructed by gym clients and subject to additional safeguards.
Last updated: 25 July 2025
1. Introduction
Welcome to PulseFit (“PulseFit,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or interact with www.pulsefit.club, our mobile app (Zync), or any related services (collectively, the “Services”). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.2. Scope
This Privacy Policy applies to personal information processed by PulseFit in connection with:- Visitors to our website
- Prospective and current customers (gym owners, staff, and members)
- Users of our mobile app and integrated tools
3. Information We Collect
| Category | Examples | How We Collect |
|---|---|---|
| Account & Contact Data | Name, email, phone, gym details, mailing address | When you sign up, request a demo, fill out forms, or communicate with us |
| Transactional Data | Subscription tier, billing address, payment method (processed via Stripe) | During purchase or renewal |
| Member Data (on behalf of gyms) | Member names, attendance, payments, fitness programs | Provided by gym clients or directly by members |
| Device & Usage Data | IP address, browser type, device identifiers, pages viewed, referring URLs, in-app events | Via cookies, log files, SDKs, and analytics tools (e.g., Google Analytics) |
| Location Data | Approximate location from IP or mobile GPS (if permitted) | From browser/mobile permissions |
| Communication Data | Support tickets, emails, chat messages, call recordings (where lawful) | When you contact support or engage with our team |
4. How We Use Your Information
- Provide & maintain the Services
- Create and manage accounts, process transactions, enable integrations (Stripe, Zapier, n8n).
- Improve & personalize
- Analyze usage to optimize features, develop new offerings, and tailor content.
- Customer support
- Respond to inquiries, troubleshoot, and send service-related messages.
- Marketing & promotions
- Send newsletters, product updates, and offers (you may opt out anytime).
- Security & compliance
- Detect and prevent fraud, enforce terms, comply with legal obligations.
- Legal basis (if you are in the EEA/UK)
- Contract performance, legitimate interests, consent (for non-essential cookies/marketing), or legal obligation.
5. Sharing & Disclosure
We do not sell your personal data. We may share information:- Service providers – hosting, analytics, payment, customer support, email delivery.
- Integrations & APIs – at your direction (e.g., Stripe for payments, third-party CRM).
- Business transfers – in merger, acquisition, or asset sale (with notice).
- Legal & safety – to comply with law, protect rights, prevent harm or fraud.
- Aggregated or de-identified data – for analytics or marketing where no individual is identifiable.
6. Cookies & Tracking Technologies
We use cookies, pixel tags, and similar tech to:- Remember preferences and login sessions
- Analyze site traffic and trends
- Serve targeted advertising (Google Ads, Meta) — only with your consent where required
7. Data Retention
We retain personal data only as long as necessary:- Account data – for the duration of your subscription plus up to 2 years for legal/accounting purposes.
- Member data – per contractual instructions from gym clients.
- Marketing data – until you opt out or 24 months after last interaction.
8. Security
We employ administrative, technical, and physical safeguards:- TLS encryption in transit & AES-256 at rest
- Role-based access controls
- Routine penetration testing and vulnerability scans
- Secure development lifecycle and logging
9. International Transfers
We are headquartered in Bangalore, India, and use cloud providers with servers worldwide. Where data is transferred outside your jurisdiction (e.g., to the US/EU), we rely on:- Standard Contractual Clauses (SCCs)
- Adequacy decisions or equivalent safeguards
10. Your Rights & Choices
Depending on your region, you may have the right to:- Access, correct, or delete personal data
- Port data to another provider
- Restrict or object to processing
- Withdraw consent (for marketing/cookies)
- Lodge a complaint with a supervisory authority
